Refund policy
1. TERMS
2. REFUND
3. RETURN SHIPPING
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Our refund policy is super easy. If you are unsatisfied with your purchased item(s) upon receipt, just send us an email at
and we’ll get started on refund process.
1. TERMS
● We must receive your email requesting a refund within 30 calendar days from when you received your order.
● The purchased item(s) must be sent back to us unopened and in their original packaging. Only partial refunds are possible on item(s) that have been opened.
In order to avoid any misunderstanding regarding the taste and quality of our teas, we encourage ordering smaller quantities first before proceeding to larger orders.
2. REFUND
Once your return item(s) have been received by us, we will send an email to notify you of their successful return delivery and ask you to confirm into which account you would like to receive your refund.
Please note, it may take a few days between when we instruct our bank for payment and until your bank receives your refund.
3. RETURN SHIPPING
To return your item(s), please mail these to the following address:
No.208-2, Dunfu 1st, Beirut Dist., Taichung city
You will need to pay the initial return shipping costs.
If your refund request is approved due to any error on our behalf, then we will reimburse these return shipping costs. In order for us to do so, you will need to provide a copy of the invoice from the shipping company.
We cannot be held liable for goods lost in return transit. We recommend that you consider using a track & trace shipping service and purchasing shipping insurance.